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Direct by MSD Animal Health Invoices and Statements

We have created a quick guide to help you understand your MSD Animal Health invoices and statements.

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We welcome your feedback

Please share your feedback with us below and provide your details if you would like to be contacted regarding your comments.

Please do not use this to report an adverse event. If you wish to report an adverse event please send an email to: vet-support.uk@msd.com or visit www.msd-animal-health-hub.co.uk/PVForm and one of our advisors will be in contact at their earliest possible opportunity.

  • Privacy Notice

    MSD AH Privacy Notice:

    The personal information (name, practice name and email address) you provide will be processed for the purpose of contacting you regarding your feedback. By providing your details, you consent to the processing by MSD Animal Health UK Ltd, MSDAH, acting as data controller.

    Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSD can be transferred to Merck & Co., Inc. (Kenilworth, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules, Privacy Shield and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years.

    You may exercise your rights, among others, of access, rectification, erasure of your personal information and withdrawal of your consent by sending an email to msdukdpo@msd.com. For more information on our privacy practices and policies, please check our privacy commitments: https://www.msd-animal-health.co.uk/privacy-policy.

We’re here to help!

If you have any questions, please contact your MSD Animal Health Account Manager or the MSD Animal Health customer support line on 01908 685 685 option 3 or email customer-services.uk@msd.com.


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