Direct by MSD Animal Health Invoices and Statements

Every time you place an order for MSD Animal Health products with one of our distribution partners, MWI or NVS, you will receive an invoice from MSD Animal Health for that order within 48 hours. You do not need to pay them individually. You will receive a monthly statement which provides a summary of your invoices for the month.

The monthly statement will list the invoices issued against every order you placed, with a summary of payment due at the time.  The statement will not contain any product information. You can expect your statement to arrive via email around the 10th of each month.

Please contact the MSD Animal Health customer support line on 01908 685 685 (option 3) or email ah-customer-services.uk@msd.com.

Your monthly payment will be collected on the last working day of each month. This can vary due to bank holidays and public holidays.

Invoices are emailed to the address you provided on your sign-up form. If you want to change this email address, please email srvmaxx@msd.com with your request.

Please contact customer services (ah-customer-services.uk@msd.com) who will ask you to complete and return a bank details form.

You can use your own reference or Purchase Order (PO) number when you order, or correlate against the distribution partner order or invoice number, which will be in the PO number field on the MSD Animal Health invoice.

MSD Animal Health reviews a report of overdue payments every month and our finance team will follow up with a statement reminding you of the overdue payment.

Your account with MSD Animal Health can be set up to receive invoices at branch or business level. If you are part of a buying group or corporate there may be some differences to how you are invoiced, you should contact your corporate or buying group administrators for specific details.

Your MSD Animal Health statement includes details of all open invoices and shows the invoice net value, VAT and total for each invoice. The statement does not include individual product purchases, detailed product information including discounts are shown on your invoice. At the bottom of the statement totals are calculated for all open invoices, showing total net value, total VAT and total including VAT.

MSD AH Privacy Notice:

MSD Animal Health UK Ltd., a division of Merck & Co, Inc., Rahway, NJ, USA (“MSD AH”), is committed to protecting your personally identifiable information in accordance with the applicable data protection laws. Our privacy notice is used to inform you about the information we collect, how we use it and who we share it with.

The personal information (name, practice name and email address) you provide will be processed for the purpose of contacting you regarding your feedback. By providing your details, you consent to the processing by MSD Animal Health UK Ltd, MSDAH, acting as data controller.

Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSD can be transferred to Merck & Co., Inc. (Rahway, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years.

You have certain rights to your personal information such as obtaining copies, correcting it or you can ask for it to be deleted. If you choose to exercise your data protection rights you can submit a request using the following link https://dsr.msd.com/DSR/United_Kingdom/English/ in your browser where you are able to request access, correct or delete your personal information. If you have questions or concerns about our use of your personal information, please contact us at the following email address: msdukdpo@msd.com where our privacy team can help you. You also have the right to contact the UK Information Commissioners Office. If you feel that we have not addressed your concern.For more information on our privacy practices and policies, please check our privacy commitments: https://www.msdprivacy.com/uk/en/.