Direct by MSD Animal Health
Invoices and Statements
Once you place an order you will be invoiced directly by MSD Animal Health, with any relevant discounts applied at the point of purchase – no more waiting for rebates.
When are the invoices issued?
Every time you place an order for MSD Animal Health products with one of our Distribution Partners, MWI or NVS, you will receive an invoice from MSD Animal Health for that order within 48 hours. You do not need to pay them individually. You will receive a monthly statement which provides a summary of your invoices for the month.
What information will be on the monthly statement?
The monthly statement will list the invoices issued against every order you placed, with a summary of payment due at the time. The statement will not contain any product information. You can expect your statement to arrive via email around the 10th of each month.
Who can I contact if I haven’t received an invoice or statement?
Please contact the MSD Animal Health customer support line on 01908 685 685 (option 3) or email firstname.lastname@example.org.
When will the direct debit be collected?
Your monthly payment will be collected on the last working day of each month. This can vary due to bank holidays and public holidays.
How can I change the email address where invoices are sent?
Invoices are emailed to the address you provided on your sign-up form. If you want to change this email address, please email email@example.com with your request.
Who can I contact to change my bank details?
Please contact Customer services (firstname.lastname@example.org) who will ask you to complete and return a bank details form.
How can I identify which invoice correlates to the delivery received by the Distribution Partner?
You can use your own reference or Purchase Order (PO) number when you order, or correlate against the Distribution Partner order or invoice number, which will be in the PO number field on the MSD Animal Health invoice.
What happens if my payment is overdue?
MSD Animal Health reviews a report of overdue payments every month and our Finance Team will follow up with a statement reminding you of the overdue payment.
How are individual branches invoiced?
Your account with MSD Animal Health can be set up to receive invoices at branch or business level. If you are part of a buying group or corporate there may be some differences to how you are invoiced, you should contact your corporate or buying group administrators for specific details.
Will the monthly statement show VAT?
Your MSD Animal Health statement includes details of all open invoices and shows the invoice net value, VAT and total for each invoice. The statement does not include individual product purchases, detailed product information including discounts are shown on your invoice. At the bottom of the statement totals are calculated for all open invoices, showing total net value, total VAT and total including VAT.
We welcome your feedback
Please share your feedback with us below and provide your details if you would like to be contacted regarding your comments.
Please do not use this to report an adverse event. If you wish to report an adverse event please send an email to: email@example.com or visit www.msd-animal-health-hub.co.uk/PVForm and one of our advisors will be in contact at their earliest possible opportunity.
MSD AH Privacy Notice:
The personal information (name, practice name and email address) you provide will be processed for the purpose of contacting you regarding your feedback. By providing your details, you consent to the processing by MSD Animal Health UK Ltd, MSDAH, acting as data controller.
Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSD can be transferred to Merck & Co., Inc. (Rahway, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years.
If you choose to exercise your data protection rights you can submit a request using the following link https://dsr.msd.com/DSR/United_Kingdom/English/ in your browser where you are able to request access, correct or delete your personal information. If you have questions or concerns about our use of your personal information, please contact us at the following email address: firstname.lastname@example.org, alternatively you also have the option of contacting the UK Information Commissioners Office. For more information on our privacy practices and policies, please check our privacy commitments: https://www.msdprivacy.com/uk/en/.
We’re here to help!
If you have any questions, please contact your MSD Animal Health Account Manager or the MSD Animal Health customer support line on 01908 685 685 option 3 or email email@example.com.