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Introducing Direct and e2e by MSD Animal Health

MSD Animal Health is the market leading animal health company in Great Britain, providing a broad portfolio of products and services to veterinary surgeons, farmers and pet owners. At MSD Animal Health we want to be closer to our customers and improve our understanding of your needs.

In the last year we have reviewed the way we supply and distribute our products in Great Britain. We believe that through closer commercial relationships, improved inventory management and increased agility, we can better serve your needs. With this in mind, we are changing the way we distribute our products in Great Britain from 1 January 2021.

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Direct by MSD Animal Health - Distribution partners for ruminant, companion animal, equine and trout products

From 1 January 2021 you can only order ruminant, companion animal, equine and trout MSD Animal Health products from MWI Animal Health (MWI) and National Veterinary Services Limited (NVS). (Trout products are from MWI only.)

Following an extensive selection process we have exclusively partnered with MWI and NVS, who will work alongside us as our distribution partners providing both ordering and distribution services for these portfolios. 

You will be invoiced directly by MSD Animal Health, with any relevant discounts applied to your invoice to align pricing elements into a single transaction.

If you are part of a buying group, specific details of what the changes mean will be communicated through individual buying groups.

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e2e by MSD Animal Health - Distribution of pig, poultry and aquaculture (excl. trout) products

For MSD Animal Health pig products, these will now join our integrated livestock lines for poultry and aquaculture (excl. trout) products as part of our direct supply portfolio.

Customers purchasing our trout products will need an account with MWI, who will provide ordering and distribution services for these products.

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To purchase our ruminant, companion animal, equine and trout products from 1 January 2021, you will need to set up an account with us. To do this, please complete the account set up form and return to us.

Customers with an existing MWI or NVS account

Existing MWI and NVS customers will be able to continue to order MSD Animal Health products from your existing supplier in the usual way provided you have set up your account with us. 

Customers without an existing MWI or NVS account

If you do not have an account with either MWI or NVS, then you will need to set up an account with one of them. You can do this by contacting them directly, their details are below.

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Please contact your MSD Animal Health Account Manager directly, or our Customer Services Team on 01908 685 685 or ah-customer-services.uk@msd.com – We’ll be happy to help.

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