Please use the form below to contact us if you are residing in GB.
If you are elsewhere, please visit: Global contact page
As a UK Marketing Authorisation Holder we are bound by the Veterinary Medicines Directorate regulations and the advice that we give must align with our products’ datasheet in response to questions from pet owners and members of the public.
MSD Animal Health UK Ltd., a division of Merck & Co, Inc., Rahway, NJ, USA (“MSD AH”), is committed to protecting your personally identifiable information in accordance with the applicable data protection laws. Our privacy notice is used to inform you about the information we collect, how we use it and who we share it with.
The personal information (salutation, name, email address, postal address and phone number) you have provided when completing the form will be processed for the purpose of responding to your query that has been submitted on this page. By providing your details, you consent to the processing by MSDAH, acting as data controller. Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSDAH can be transferred to Merck & Co., Inc. (Rahway, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or, its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be three years.
You have certain rights to your personal information such as obtaining copies, correcting it or you can ask for it to be deleted. If you choose to exercise your data protection rights you can submit a request using the following link https://dsr.msd.com/DSR/United_Kingdom/English/ in your browser where you are able to request access, correct or delete your personal information. If you have questions or concerns about our use of your personal information, please contact us at the following email address: firstname.lastname@example.org. Alternatively, you also have the option of contacting the UK Information Commissioners Office, if you feel that we have not addressed your concern. For more information on our privacy practices and policies, please check our privacy commitments: https://www.msd-animal-health.co.uk/privacy-policy.
Answers to common issues can be found here:
To report a suspected adverse event, suspected lack of efficacy or product quality complaint, please use our online form.
Please choose one of the following options
Chat with us
Visit the Help page