As a UK Marketing Authorisation Holder we are bound by the Veterinary Medicines Directorate regulations and the advice that we give must align with our products’ datasheet in response to questions from pet owners and members of the public.
We may request you seek advice from your veterinary practice or request their details so we may contact them ourselves.
The personal information (salutation, name, email address, postal address and phone number) you have provided during registration will be processed for the purpose of responding to your query that has been submitted on this page. By providing your details, you consent to the processing by MSDAH, acting as data controller. Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSDAH can be transferred to Merck & Co., Inc. (Kenilworth, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or, its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years. You may exercise your rights, among others, of access, rectification, erasure of your personal information and withdrawal of your consent by sending an email to msdukdpo@MSD.com. For more information on our privacy practices and policies, please check our privacy commitments: https://www.msd-animal-health.co.uk/privacy-policy.
Answers to common issues can be found here:
To report a suspected adverse event, suspected lack of efficacy or product quality complaint, please use our online form.
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