Direct by MSD Animal Health Setting up an account
Direct by MSD Animal Health
Setting up an account
Ruminant, companion animal, equine and trout products
On 1 January 2021 we changed the way you order ruminant, companion animal, equine and trout products. You can now only order our ruminant, companion animal, equine and trout products by setting up a Direct by MSD Animal Health account.
Following an extensive selection process we have exclusively partnered with MWI Animal Health (MWI) and National Veterinary Services Limited (NVS), who work alongside us as our distribution partners providing both ordering and distribution services for these portfolios. Trout products must be ordered via MWI only.
Once you place an order you will be invoiced directly by MSD Animal Health, with any relevant discounts applied at the point of purchase – no more waiting for rebates. If you are part of a buying group or corporate there may be some differences to how you are invoiced, you should contact your corporate or buying group administrators for specific details.
Account set up form
To purchase our ruminant, companion animal, equine and trout products you will need to set up an account with us. To do this, please complete the account set up form and return this via email to srvmaxx@msd.com.
Customers with an existing MWI or NVS account
Existing MWI and NVS customers will be able to continue to order MSD Animal Health products from your existing supplier in the usual way provided you have set up your account with us.
Customers without an existing MWI or NVS account
If you do not have an account with either MWI or NVS, you will need to set up an account with one of them. You can do this by contacting them directly at the details below.
We welcome your feedback
Please share your feedback with us below and provide your details if you would like to be contacted regarding your comments.
Please do not use this to report an adverse event. If you wish to report an adverse event please send an email to: vet-support.uk@msd.com or visit www.msd-animal-health-hub.co.uk/PVForm and one of our advisors will be in contact at their earliest possible opportunity.
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Privacy Notice
MSD AH Privacy Notice:
MSD Animal Health UK Ltd., a division of Merck & Co, Inc., Rahway, NJ, USA (“MSD AH”), is committed to protecting your personally identifiable information in accordance with the applicable data protection laws. Our privacy notice is used to inform you about the information we collect, how we use it and who we share it with.
The personal information (name, practice name and email address) you provide will be processed for the purpose of contacting you regarding your feedback. By providing your details, you consent to the processing by MSD Animal Health UK Ltd, MSDAH, acting as data controller.
Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSD can be transferred to Merck & Co., Inc. (Rahway, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years.
You have certain rights to your personal information such as obtaining copies, correcting it or you can ask for it to be deleted. If you choose to exercise your data protection rights you can submit a request using the following link https://dsr.msd.com/DSR/United_Kingdom/English/ in your browser where you are able to request access, correct or delete your personal information. If you have questions or concerns about our use of your personal information, please contact us at the following email address: msdukdpo@msd.com where our privacy team can help you. You also have the right to contact the UK Information Commissioners Office. If you feel that we have not addressed your concern.For more information on our privacy practices and policies, please check our privacy commitments: https://www.msdprivacy.com/uk/en/.
We’re here to help!
If you have any questions, please contact your MSD Animal Health Account Manager or the MSD Animal Health customer support line on 01908 685 685 option 3 or email ah-customer-services.uk@msd.com.
