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Direct and e2e by MSD Animal Health Setting up an account

MSD Animal Health is the market leading animal health company in Great Britain, providing a broad portfolio of products and services to veterinary surgeons, farmers and pet owners. At MSD Animal Health we want to be closer to our customers and improve our understanding of your needs.

We believe we can better serve your needs through closer commercial relationships, improved inventory management and increased agility. With this in mind, we changed the way in which our products are distributed in Great Britain from 1 January 2021.

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Direct by MSD Animal Health

Distribution of ruminant, companion animal, equine and trout products

You can now only order our ruminant, companion animal, equine and trout products via our distribution partners, MWI Animal Health (MWI) and National Veterinary Services Limited (NVS). Trout products must be ordered via MWI only.

Following an extensive selection process we have exclusively partnered with MWI and NVS, who work alongside us as our distribution partners providing both ordering and distribution services for these portfolios. 

You will be invoiced directly by MSD Animal Health, with any relevant discounts applied to your invoice to align pricing elements into a single transaction.

If you are part of a buying group, specific details of what the changes mean will be communicated through individual buying groups.

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e2e (end-to-end) by MSD Animal Health

Distribution of pig, poultry and aquaculture (excl. trout) products

MSD Animal Health pig products joined our integrated livestock lines for poultry and aquaculture (excl. trout) products as part of our direct supply portfolio.

Customers purchasing our trout products will need an account with MWI, who will provide ordering and distribution services for these products.

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Direct by MSD Animal Health

Ruminant, companion animal, equine and trout products

To purchase our ruminant, companion animal, equine and trout products you will need to set up an account with us. To do this, please complete the account set up form.

Customers with an existing MWI or NVS account

Existing MWI and NVS customers will be able to continue to order MSD Animal Health products from your existing supplier in the usual way provided you have set up your account with us.

Customers without an existing MWI or NVS account

If you do not have an account with either MWI or NVS, you will need to set up an account with one of them. You can do this by contacting them directly at the details below.

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Image of a call handler icon with NVS contact details

e2e (end-to-end) by MSD Animal Health

Pig, poultry and aquaculture (excl. trout) products 

To purchase our pig, poultry and aquaculture (excl. trout) products, you will need to set up an e2e account. To do this, please complete the account set up form.

Want to know more about our e2e online shop?

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We welcome your feedback

Please share your feedback with us below and provide your details if you would like to be contacted regarding your comments.

Please do not use this to report an adverse event. If you wish to report an adverse event please send an email to: vet-support.uk@msd.com or visit www.msd-animal-health-hub.co.uk/PVForm and one of our advisors will be in contact at their earliest possible opportunity.

  • Privacy Notice

    MSD AH Privacy Notice:

    The personal information (name, practice name and email address) you provide will be processed for the purpose of contacting you regarding your feedback. By providing your details, you consent to the processing by MSD Animal Health UK Ltd, MSDAH, acting as data controller.

    Consistent with the purposes described above, you acknowledge that the Personal Information you provide to MSD can be transferred to Merck & Co., Inc. (Kenilworth, NJ, USA), which operates as MSD outside of the U.S. and Canada; its subsidiaries and/or to companies globally that provide services on our behalf, if that is required, and in accordance with applicable laws and our instructions. This may include international transfers in compliance with the Data Protection Act 2018 and General Data Protection Regulation 2018, Binding Corporate Rules, Privacy Shield and Standard Contractual Clauses. Any party handling information on behalf of MSD is contractually obliged to process your personal information in accordance with the same privacy standards as MSD. Retention period applied will be ten years.

    You may exercise your rights, among others, of access, rectification, erasure of your personal information and withdrawal of your consent by sending an email to msdukdpo@msd.com. For more information on our privacy practices and policies, please check our privacy commitments: https://www.msd-animal-health.co.uk/privacy-policy.

We’re here to help!

If you have any questions, please contact your MSD Animal Health Account Manager or the MSD Animal Health customer support line on 01908 685 685 option 3 or email customer-services.uk@msd.com.


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